Privacy policy

This Privacy Policy explains how kingsizex.shop collects, uses, stores, shares and otherwise processes personal information when individuals visit our website, purchase products, communicate with us or otherwise interact with our ecommerce services.

We take privacy seriously and aim to process personal information fairly, lawfully, transparently and securely.

For privacy-related questions or requests, contact:

Email: info@kingsizex.shop

Scope

This Privacy Policy applies to personal information processed in connection with kingsizex.shop, including information collected through:

• Website browsing;
• Shopping-cart activity;
• Checkout;
• Orders;
• Payments;
• Customer accounts;
• Customer-service communications;
• Returns and refunds;
• Delivery and fulfilment;
• Marketing communications;
• Cookies and similar technologies;
• Fraud-prevention processes; and
• Other interactions with our store.

Personal Information We May Collect

Depending on how you interact with kingsizex.shop, we may process categories of information including:

Identification Information

This may include:

• Name;
• Account username;
• Customer identifier; and
• Other information reasonably required to identify an order or customer account.

Contact Information

This may include:

• Email address;
• Telephone number;
• Billing address; and
• Delivery address.

Order Information

This may include:

• Products purchased;
• Product options selected;
• Order number;
• Order value;
• Currency;
• Discounts;
• Order status;
• Delivery information;
• Return information; and
• Refund information.

Payment and Transaction Information

Payments may be processed by Shopify-supported or other authorised payment providers.

We may receive transaction-related information such as:

• Payment status;
• Payment method type;
• Transaction identifier;
• Billing details;
• Fraud-risk information; and
• Limited payment-related data.

Payment providers may process financial information according to their own privacy and security obligations.

Account Information

If customer-account functionality is available, we may process information relating to:

• Account registration;
• Login activity;
• Saved addresses;
• Order history; and
• Account preferences.

Communications

When you contact us, we may process:

• Emails;
• Support requests;
• Questions;
• Complaints;
• Return requests;
• Product reviews or feedback; and
• Other communications.

Device and Technical Information

Our website and service providers may automatically process technical information such as:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Approximate location derived from IP information;
• Referring website;
• Pages viewed;
• Session information;
• Cookie identifiers; and
• Security or diagnostic information.

How We Collect Information

We may collect personal information:

• Directly from you;
• Automatically when you use our website;
• Through Shopify and ecommerce technology;
• From payment processors;
• From shipping and fulfilment providers;
• From fraud-prevention and security providers;
• From analytics providers;
• From marketing providers where legally permitted; and
• From other parties where processing is lawful.

How We Use Personal Information

We may process personal information to:

• Operate kingsizex.shop;
• Process orders;
• Accept and verify payments;
• Deliver products;
• Provide tracking information;
• Create and administer customer accounts;
• Communicate regarding orders;
• Handle returns and refunds;
• Provide customer support;
• Detect and prevent fraud;
• Protect website security;
• Maintain business records;
• Analyse store performance;
• Improve products and services;
• Comply with legal obligations;
• Establish, exercise or defend legal claims;
• Send marketing communications where legally permitted; and
• Perform other purposes explained at the point information is collected.

Lawful Bases for Processing

Where UK data-protection legislation applies, we process personal information only where a valid lawful basis applies.

Depending on the activity, this may include:

Contract

Processing may be necessary to enter into or perform a contract with you, including:

• Processing an order;
• Taking payment;
• Delivering goods;
• Managing returns; and
• Providing customer support relating to a purchase.

Legal Obligation

We may process information where necessary to comply with legal obligations, including tax, accounting, consumer-protection or regulatory requirements.

Legitimate Interests

We may process information where necessary for legitimate business interests, provided those interests are not overridden by your rights and interests.

Examples may include:

• Preventing fraud;
• Protecting our systems;
• Improving our services;
• Maintaining business records; and
• Understanding store performance.

Consent

Where consent is required, we may rely on your valid consent, including for certain marketing or non-essential tracking activities.

You may withdraw consent where applicable.

Withdrawal does not make processing carried out lawfully before withdrawal unlawful.

Shopify

kingsizex.shop may be hosted and supported through Shopify's ecommerce infrastructure.

Shopify and its service ecosystem may process information necessary to provide ecommerce functionality, including website hosting, checkout, payments, order management, customer accounts, security and related services.

The way Shopify processes personal data may depend on the specific Shopify services used and its role in relation to particular processing activities.

Service Providers

We may share or make personal information available to trusted service providers where reasonably necessary to operate our store.

These may include providers of:

• Ecommerce infrastructure;
• Hosting;
• Payment processing;
• Shipping and logistics;
• Fulfilment;
• Customer support;
• Email delivery;
• Analytics;
• Marketing;
• Fraud detection;
• Cybersecurity;
• Accounting; and
• Professional services.

Service providers receive information only to the extent reasonably required for relevant services or other lawful purposes.

Shipping Providers

We may provide information such as your name, delivery address, telephone number, email address and order details to shipping, fulfilment or logistics providers where necessary to deliver an order.

Payment Providers

Payment providers may process information necessary to authorise, complete and secure transactions.

Their processing may also be governed by their own privacy notices.

Fraud Prevention

We may use information relating to orders, devices, transactions and accounts to identify suspicious activity, prevent fraud, protect customers and protect our store.

Where automated tools are used, their operation remains subject to applicable data-protection requirements.

Marketing Communications

Where permitted by applicable law, we may send information about products, services, promotions or store updates.

Where consent is legally required, we will seek appropriate consent before sending such communications.

You can unsubscribe from electronic marketing using an unsubscribe mechanism included in the communication where available or by contacting:

info@kingsizex.shop

Transactional messages relating to an order or customer-service matter are not necessarily marketing communications and may continue where necessary.

Cookies and Similar Technologies

kingsizex.shop may use cookies and similar storage or access technologies to operate and improve the website.

These technologies may be used for purposes including:

• Shopping-cart functionality;
• Checkout;
• Login and account functions;
• Security;
• Fraud prevention;
• Website preferences;
• Analytics;
• Performance measurement; and
• Advertising or marketing where permitted.

Strictly Necessary Technologies

Certain technologies may be necessary to provide a service requested by the user, maintain security or operate essential ecommerce functions.

Where an applicable PECR exception applies, prior consent may not be required.

Non-Essential Technologies

Where consent is required for analytics, advertising or other non-essential cookies or similar technologies, they should not be activated until the necessary consent has been obtained.

Users should be provided with an appropriate mechanism to accept, reject or manage relevant preferences.

Managing Cookie Preferences

Where our website provides cookie or privacy controls, you may use those controls to manage your preferences.

Browser settings may also allow you to block or delete cookies, although blocking necessary technologies may affect website functionality.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate legal, accounting, tax, fraud-prevention, contractual and dispute-resolution requirements.

Retention periods may vary depending on:

• The type of information;
• The nature of our relationship with you;
• Legal obligations;
• Limitation periods;
• Fraud or security requirements; and
• Whether a dispute or claim exists.

When personal information is no longer required, we may delete, anonymise or securely dispose of it as appropriate.

International Data Transfers

Our ecommerce infrastructure and service providers may operate in multiple countries.

As a result, personal information may be processed outside the United Kingdom.

Where UK data-protection law requires safeguards for an international transfer, we will rely on an appropriate lawful transfer mechanism, such as applicable adequacy regulations, contractual safeguards or another mechanism permitted by law.

Security

We use reasonable administrative, organisational and technical measures designed to protect personal information against:

• Unauthorised access;
• Accidental loss;
• Unlawful disclosure;
• Alteration;
• Destruction; and
• Misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect account credentials and devices.

Your Data-Protection Rights

Subject to applicable law and relevant exceptions, individuals may have rights including:

• The right to be informed about processing;
• The right of access;
• The right to rectification;
• The right to erasure;
• The right to restrict processing;
• The right to data portability;
• The right to object to certain processing;
• Rights relating to certain automated decision-making; and
• The right to withdraw consent where processing relies on consent.

Not every right applies in every circumstance.

Exercising Your Rights

To submit a privacy request, contact:

info@kingsizex.shop

We may request reasonable information necessary to confirm identity and prevent unauthorised disclosure.

We will respond in accordance with applicable legal requirements.

Complaints

If you have concerns about how we process your personal information, please contact us first at:

info@kingsizex.shop

Individuals may also have the right to raise a complaint with the UK Information Commissioner's Office where applicable.

Children's Privacy

Our store is not intended to knowingly collect personal information from children who cannot lawfully enter into the relevant transaction or provide required consent.

If we become aware that personal information has been collected from a child contrary to applicable legal requirements, we may take reasonable steps to delete or otherwise appropriately handle that information.

Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the independent privacy practices of third parties.

Customers should review the relevant third party's privacy information before providing personal data.

Business Transactions

If the business associated with kingsizex.shop is reorganised, merged, sold or transferred, information may be transferred as part of the relevant transaction where lawful and subject to appropriate safeguards.

Legal Disclosure

We may disclose information where reasonably necessary to:

• Comply with applicable law;
• Respond to lawful legal process;
• Protect our rights;
• Prevent fraud;
• Protect users;
• Protect the security of our services; or
• Establish, exercise or defend legal claims.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• Our practices;
• Technology;
• Service providers;
• Website functionality; or
• Applicable legal requirements.

The updated version will be published on kingsizex.shop with an updated revision date where appropriate.

Contact

For privacy questions or requests:

Email: info@kingsizex.shop