Terms of service

These Terms of Service govern access to and use of kingsizex.shop and purchases made through the store.

Throughout these Terms, “we”, “us”, “our” and “kingsizex.shop” refer to the operator of the kingsizex.shop ecommerce store where the context permits.

“You”, “your”, “customer” and “user” refer to individuals accessing the website or purchasing goods.

By using the website or placing an order, you agree to these Terms to the extent permitted by law.

Nothing in these Terms excludes or restricts mandatory consumer rights.

Eligibility

By placing an order, you confirm that:

You are legally capable of entering into the transaction;
Information provided is accurate;
You are authorised to use the payment method submitted; and
You are purchasing for lawful purposes.

Website Use

You may use kingsizex.shop for lawful personal shopping and related purposes.

You must not:

Use the website unlawfully;
Attempt unauthorised access to systems or accounts;
Introduce malicious software;
Interfere with website security;
Scrape or harvest information unlawfully;
Commit or facilitate fraud;
Impersonate another person;
Submit knowingly false information; or
Use the website in a manner that infringes third-party rights.

Product Information

We make reasonable efforts to present product information accurately.

Images may be illustrative and colours may vary according to device settings, photography, lighting or reasonable manufacturing variation.

Customers should review product descriptions, dimensions, materials, sizes and available options before ordering.

Nothing in this section reduces statutory requirements that goods be supplied in conformity with the contract.

Availability

Products are subject to availability.

Placing a product in a shopping cart does not reserve inventory.

In exceptional circumstances, stock may become unavailable after an order is submitted.

If we cannot supply an ordered item, we may cancel the affected item and refund amounts paid for it.

Prices

Prices are displayed through the store and may change from time to time.

The price applicable to an order will ordinarily be the price displayed when checkout is completed.

Applicable taxes and mandatory charges collected through checkout will be presented in accordance with applicable law.

Pricing Errors

Despite reasonable care, a product may occasionally be displayed with an obvious pricing error.

Where legally permitted, we may decline or cancel an order affected by a clear and genuine pricing mistake.

If payment has already been collected for an order we cannot lawfully or reasonably fulfil because of such an error, the relevant amount will be refunded.

Orders

Submitting an order constitutes an offer to purchase products under these Terms.

We may send an acknowledgement confirming that an order has been received.

An acknowledgement of receipt does not necessarily mean that an order has been finally accepted if further verification is required.

Order Verification

We may carry out reasonable checks concerning:

Payment authorisation;
Fraud indicators;
Product availability;
Address information;
Pricing errors; or
Fulfilment restrictions.

We may contact the customer where additional information is reasonably required.

Refusal or Cancellation of Orders

We may refuse or cancel an order where reasonably necessary, including in cases of:

Product unavailability;
Payment failure;
Suspected fraud;
Material pricing error;
Prohibited or unlawful activity;
Delivery restrictions; or
An inability to fulfil the order.

Any amount due to be refunded following cancellation will be returned using an appropriate payment method.

Payment

Customers agree to pay the total amount presented before submitting an order.

Payment services may be provided by third-party payment processors.

We are not responsible for interruptions or refusals caused solely by a payment provider, although this does not affect our obligations concerning an order for which payment has been successfully accepted.

Shipping

All orders qualify for free standard shipping.

Estimated delivery time is 15–20 calendar days.

Detailed shipping terms are provided in our Shipping Policy.

Delivery Information

Customers must provide accurate and complete delivery details.

We are not responsible for delays caused solely by inaccurate information supplied by the customer where we have acted with reasonable care.

If a delivery issue occurs, customers should contact:

info@kingsizex.shop

Risk

Risk in goods will pass in accordance with applicable UK consumer law.

Nothing in these Terms transfers delivery risk to the customer earlier than permitted by mandatory legislation.

Ownership

Where legally applicable, ownership of products may pass after full payment and delivery, subject to mandatory consumer law and the specific nature of the transaction.

Cancellation and Returns

Customers may have rights to cancel online purchases and return goods under UK law.

Our Return and Refund Policy forms part of the contractual information provided through kingsizex.shop.

Nothing in that policy limits statutory remedies.

Faulty Goods

We have a legal duty to supply goods that conform to the contract.

Mandatory consumer remedies concerning goods that are faulty, not as described, not of satisfactory quality or otherwise non-conforming remain unaffected by these Terms.

Promotions and Discount Codes

Promotions may be subject to specific conditions.

Unless otherwise stated:

Promotional codes have no cash value;
They may not be combined where the checkout does not permit combination;
They may expire;
They may apply only to selected products;
They may be limited to eligible customers or orders; and
They may be withdrawn or modified for future transactions.

Withdrawal of a promotion does not retrospectively change a completed qualifying contract.

Accounts

If customer accounts are available, customers are responsible for maintaining the confidentiality of login credentials.

Please notify us if you reasonably believe your account has been used without authorisation.

We may suspend an account where reasonably necessary to protect users, prevent fraud or maintain security.

Intellectual Property

Unless otherwise indicated, website content made available by kingsizex.shop, including original text, graphics, design elements, branding and website material, is protected by applicable intellectual-property laws.

Nothing in these Terms grants users ownership of intellectual-property rights.

Users may access website content for ordinary personal shopping purposes.

Third-Party Rights

Product names, trademarks, service marks and other intellectual property belonging to third parties remain the property of their respective owners.

Use of a third-party brand reference for identification does not necessarily indicate sponsorship, endorsement or affiliation unless expressly stated.

Reviews and User Content

Where customers submit reviews, feedback or other content, they must not knowingly provide content that:

Is unlawful;
Is fraudulent;
Infringes intellectual-property rights;
Violates privacy rights;
Contains malicious code;
Is defamatory; or
Materially misrepresents their experience.

We may moderate content where reasonably necessary and permitted by law.

Third-Party Services

The store may integrate third-party services such as:

Shopify;
Payment gateways;
Shipping providers;
Analytics providers;
Customer-service tools; and
Marketing services.

Third-party services may be governed by separate terms.

Links

Our website may include links to third-party websites.

A link does not necessarily constitute endorsement.

We are not responsible for third-party content or services outside our control, subject to any responsibility that cannot legally be excluded.

Website Availability

We aim to keep kingsizex.shop reasonably available but cannot guarantee uninterrupted or error-free access.

The website may occasionally be unavailable because of:

Maintenance;
Software updates;
Hosting failures;
Network problems;
Security incidents;
Third-party service failures; or
Circumstances outside our reasonable control.

Prohibited Conduct

Users must not intentionally interfere with website operations, security or other customers.

We reserve the right to restrict access where reasonably necessary to prevent fraud, abuse, security threats or unlawful activity.

Limitation of Liability

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law.

In particular, nothing is intended to exclude liability for:

Death or personal injury caused by negligence where liability cannot lawfully be excluded;
Fraud or fraudulent misrepresentation;
Breach of statutory consumer rights that cannot be excluded; or
Any other liability that cannot lawfully be limited.

Where a customer acts as a consumer, these Terms do not exclude remedies provided by mandatory consumer legislation.

Events Outside Reasonable Control

We will not be responsible for delay or failure caused by events outside our reasonable control to the extent permitted by law.

Such events may include severe weather, natural disasters, carrier disruption, transport interruption, public emergencies, government action, telecommunications failure or major infrastructure disruption.

We will nevertheless remain subject to mandatory consumer rights relating to performance, cancellation, delivery and refunds.

Indemnity

Nothing in these Terms requires a consumer to indemnify us in a way that would be unfair, unlawful or contrary to mandatory consumer-protection legislation.

Users remain responsible for loss directly caused by their own unlawful or fraudulent conduct where permitted by law.

Privacy

Our processing of personal information is described in our Privacy Policy.

By using the website, users acknowledge that personal information may be processed as necessary to operate the store and provide requested services, subject to applicable law.

Changes to Terms

We may revise these Terms from time to time.

Changes will ordinarily apply prospectively from publication and will not unlawfully remove rights already acquired under an existing contract.

The current version will be made available on kingsizex.shop.

Severability

If a provision of these Terms is found invalid, unlawful or unenforceable, the remaining provisions will continue to operate to the extent legally possible.

No Waiver

A delay in exercising a contractual right does not necessarily constitute a permanent waiver of that right.

Entire Agreement

These Terms, together with applicable policies and information provided during checkout, form the contractual framework applicable to purchases through kingsizex.shop, subject to mandatory legal rights.

Governing Law

These Terms and transactions with consumers will be governed according to applicable UK law, subject to mandatory protections available to consumers in the jurisdiction in which they live.

Nothing in these Terms prevents a consumer from relying on mandatory rights or bringing proceedings before a court that has jurisdiction under applicable consumer law.

Complaints

If a customer has a concern, we encourage them to contact us so that the issue can be investigated.

Email: info@kingsizex.shop

We will make reasonable efforts to handle complaints fairly and appropriately.

Contact

Questions about these Terms should be sent to: