Shipping policy
This Shipping Policy applies to orders placed through kingsizex.shop.
We aim to provide clear information about order processing, shipping, delivery estimates and delivery problems.
For shipping enquiries, contact:
Email: info@kingsizex.shop
Free Standard Shipping
Standard shipping is free on all orders placed through kingsizex.shop.
Customers are not charged a separate standard shipping fee for ordinary eligible orders.
If an optional premium or expedited delivery service is made available in the future, any additional cost will be clearly displayed before the customer completes the purchase.
Estimated Delivery Time
Our estimated standard delivery time is:
15–20 calendar days
This is an estimated delivery period rather than a guarantee that every parcel will arrive on a particular calendar date unless a specific guaranteed delivery commitment has expressly been made.
The estimate may include reasonable order processing and transportation time.
Order Processing
After an order is submitted, it may undergo:
- Payment verification;
- Fraud-prevention checks;
- Inventory confirmation;
- Product preparation;
- Packaging;
- Fulfilment processing; and
- Carrier handover.
Customers may receive order confirmation and shipping-related notifications electronically.
Delivery Estimates
We make reasonable efforts to dispatch and deliver orders within the estimated timeframe.
Actual delivery times can be affected by circumstances including:
- Carrier capacity;
- Weather conditions;
- Public holidays;
- Customs procedures where relevant;
- Transportation disruption;
- Remote delivery locations;
- Incorrect customer information;
- Security checks;
- Public emergencies; or
- Other circumstances outside our reasonable control.
These possibilities do not remove statutory delivery rights.
30-Day Statutory Delivery Framework
Where applicable UK consumer law requires delivery within a particular period, those legal obligations remain unaffected by this policy.
Unless a different delivery period is validly agreed with the customer, UK distance-selling rules generally provide for delivery within 30 days.
Our normal estimate of 15–20 calendar days is intended to operate within that framework.
Delivery Address
Customers must provide a complete and accurate delivery address.
Before completing checkout, customers should verify:
- Recipient name;
- House or building number;
- Street;
- Town or city;
- Postcode;
- Country; and
- Other delivery information requested during checkout.
Address Changes
If you notice an address error after submitting an order, contact:
We will attempt to assist where reasonably possible.
However, once an order has been processed or handed to a carrier, it may no longer be possible to amend the destination.
Tracking
Where tracking is available, tracking information may be supplied by email, through an order-status page or through another shipping notification.
Tracking information may take time to update after a parcel is first dispatched.
Multiple Parcels
An order may occasionally be delivered in more than one parcel because of fulfilment arrangements, product availability, packaging requirements or logistics.
Different parcels from the same order may therefore arrive on different dates.
Unless otherwise stated during checkout, customers will not be charged additional standard shipping fees simply because an order is divided into multiple parcels.
Delivery Attempts
The carrier may:
- Deliver directly to the address;
- Leave the parcel in an authorised safe location;
- Deliver to an authorised neighbour;
- Direct the parcel to a collection point; or
- Attempt redelivery,
depending on applicable carrier procedures and customer instructions.
Customers should follow the carrier's instructions where appropriate.
Delayed Orders
If an order has not arrived within the estimated 15–20 calendar day period, please review any tracking information available.
If the tracking information does not provide a satisfactory explanation, contact:
We may investigate with the carrier or fulfilment provider.
Material Delivery Delays
Where delivery cannot be completed within a legally required or specifically agreed period, customers may have statutory rights to require delivery within an additional appropriate period or, in circumstances defined by law, cancel the contract and receive a refund.
Nothing in this Shipping Policy restricts those rights.
Lost Parcels
Where a shipment appears to be lost, we may conduct a reasonable carrier investigation.
Depending on the circumstances and the customer's statutory rights, an appropriate resolution may include:
- Replacement;
- Reshipment;
- Refund; or
- Another reasonable remedy.
The customer will not lose statutory rights merely because a carrier investigation is required.
Delivered but Not Received
If tracking shows that an order has been delivered but the customer cannot locate it, we recommend checking:
- The delivery address;
- Safe locations;
- Other household members;
- Building reception;
- Authorised neighbours; and
- Carrier delivery information.
If the parcel still cannot be located, contact:
We will review the circumstances and may seek additional information from the carrier.
Damaged Parcels
If goods arrive damaged, customers are encouraged to retain the packaging and take photographs where reasonably possible.
Contact:
We will assess the issue under our Return and Refund Policy and applicable statutory consumer rights.
Incorrect Products
If a parcel contains the wrong product, contact us before intentionally using the item.
We will provide appropriate assistance according to the circumstances.
Risk During Transit
For consumer transactions, risk remains allocated according to applicable UK law.
As a general principle, where we arrange the carrier, risk will not be transferred to a consumer merely because the parcel has been handed to that carrier.
The applicable statutory rules determine when risk passes to the customer.
Customer-Nominated Carrier
Different statutory rules may apply where a customer independently commissions a carrier that was not offered by us.
Any such situation will be handled according to applicable law.
Customs and Cross-Border Processing
Where an order involves international transportation, customs processing may affect delivery times.
Any duties, taxes or import charges applicable to a particular transaction will be handled according to the information presented at checkout and applicable law.
We will not intentionally conceal mandatory charges that we are required to disclose before purchase.
Refused Delivery
Customers who wish to exercise a cancellation right should communicate that intention clearly rather than relying solely on refusal of delivery.
Please contact:
This allows us to identify the order and process the cancellation correctly.
Unclaimed Packages
If a package is returned because it was not collected after reasonable carrier notifications, please contact us.
We will review the circumstances and applicable consumer rights before determining whether redelivery, cancellation or another solution applies.
Incorrect Customer Information
Where delivery failure is caused solely by materially incorrect information provided by the customer, we may consider reasonable additional costs where legally permitted.
This does not permit us to impose costs resulting from our own error or remove mandatory consumer rights.
Force Majeure and Major Disruption
Delivery may occasionally be affected by serious circumstances beyond reasonable control, such as:
- Natural disasters;
- Severe weather;
- Major transportation disruption;
- War or civil emergency;
- Government restrictions;
- Industrial disruption;
- Widespread network failure; or
- Major carrier interruption.
We will make reasonable efforts to communicate material problems where practicable.
Mandatory rights to cancellation or refund remain unaffected.
Changes to This Shipping Policy
We may update this Shipping Policy from time to time.
Changes will generally apply to future orders and will not retrospectively remove contractual or statutory rights relating to orders already placed.
Contact Us
For questions concerning shipping, tracking, delayed deliveries, lost parcels or delivery problems:
Email: info@kingsizex.shop
- Choosing a selection results in a full page refresh.